Terms & Conditions
T&CS
This is
where the fine print lives. It’s just a bunch of legal stuff to ensure we’re
all on the same page. Makes for some good weekend reading!
1.Introductions
1.1 This
website can be accessed at www.zionline.co.za ,related mobi-sites and software
applications (the “Website”) is owned and operated by Zi online (Proprietary) Limited.
1.2 These
Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale
and delivery of Goods, and the use of the Website.
1.3 These
Terms and Conditions are binding and enforceable against every person that
accesses or uses this website(“you” , “your” or “user”) , including without
limitation each user who registers as contemplated below(“registered user”).By
using the Website and by clicking on the “Register Now” button on the Website
,as may be applicable ,you acknowledge that you have read and agree to be bound
by these Terms and Conditions.
1.4 The
website enables you to shop online for an extensive range of goods.
2.Important
Notice
2.1 These
Terms and Condition apply to users who are consumers for purposes of the
Consumer Protection Act, 68 of 2008(the “CPA”).
2.2 Your
attention is drawn to these Terms and Conditions because they are important and
should be carefully noted.
2.3 If
there is any provision in these Terms and Conditions that you do not
understand, it is your responsibility to ask Zi online to explain it to you
before you accept the Terms and Conditions or continue using the Website.
2.4 Nothing
in these Terms and Conditions is intended or must be understood to unlawfully
restrict, limit or avoid any right or obligation created for either you or Zi
online in terms of the CPA.
2.5 Zi
online permits the use of this Website subject to the Terms and Conditions. By
using this Website in any way, you shall be deemed to have accepted all the
Terms and Conditions unconditionally. You must not use this Website if you do
not agree to the Terms and Conditions.
3.No Cash Refunds
3.1 No
exchanges on any items (unless damaged, Broken. Not in working Conditions) In
any event that you should receive Goods that are damaged, Broken or not in good
working condition please fill in our return policy page within 24 hours and we
will kindly assist you. If u fail to notify us within 24 hrs of receiving delivery we will not be able to assist you.
3.2 If a
product is damaged; we can replace but not refund.
3.3 Damaged
items will be replaced and not refunded.
4.Replacements
4.1 Goods
being returned to Zi online must be in its original packaging.
4.2 Once returned
to us the product will undergo an assessment after which the correct item will
be dispatched back to the consumer.
4.3 The
consumer will be liable to pay for courier costs when returning an item back to
us (whether damaged, broken or not in good working condition) and we will pay
the courier costs to send it back to the consumer.
4.4 You
will lose your right to claim if the product has been damaged due to negligence
of handling or mis use.
4.5 ALL JEWELLERY ARE FRAGILE MUST BE HANDLED WITH CARE.
5.Registration
and use of the website
5.1 Only registered
users may order Goods on the website.
5.2 To
register as a user, you must provide a unique username and password and provide
certain information and personal details to Zi online. You will need to use
your unique username and password to access the Website in order to purchase
Goods.
5.3 You
agree and warrant that your username and password shall:
5.3.1 be
used for personal use only; and
5.3.2 not
be disclosed by you to any third party.
5.4 For
security purposes you agree to enter the correct username and password whenever
ordering Goods, failing which you will be denied access.
5.5 You
agree that, once the correct username and password relating to your account
have been entered, irrespective of whether the use of the username and password
is unauthorised of fraudulent, you will be liable for payment of such order.
Save where the order is cancelled by you in accordance with these Terms and
Conditions.
5.6 You
agree to notify Zi online immediately upon becoming aware of or reasonably suspecting
any unauthorised access to or use of your username and password to take steps
to mitigate any resultant loss or harm.
5.7 By
using the Website you warrant that you are 18(eighteen)years of age or older
and of full legal capacity. If you are under 18(eighteen)or if you are not
legally permitted to enter into a binding agreement, then you may use the
Website only with the involvement and supervision of our parent or legal guardian.
If your parent or legal guardian supervises you and gives his/her consent, then
such person agrees to be bound to these Terms and Conditions and to be liable
and responsible for you and all your obligations under these Terms and
Conditions.
5.8 You
agree that you will not in any way use any device, software or other instrument
to interfere or attempt to interfere with the proper working of the Website. In
addition, you agree that you will not in any way use any robot, spider ,other
automatic device, or manual process to monitor, copy, distribute or modify the
Website or the information contain herein, without the prior written consent
from an authorised Zi online representative(such consent is deemed given for
standard search engine technology employed by internet search website to direct
internet users to this Website.
5.9 You may
not use the Website to distribute material, which is defamatory, offensive,
contains or amounts to hate speech or is otherwise unlawful.
5.10 You
may not in any way display, publish, copy, print, post or otherwise use the
Website and/or the information contained therein without the express prior
written consent of an authorised Zi online representative.
6.Conclusion
of sales and availability of stock
6.1
Registered users may place orders for Goods, which Zi online or the Third-Party
Seller may accept or reject. Whether or not Zi online or the Third-Party Seller
accepts an order depends on the availability of Goods, correctness of the
information relating to the Goods (including without limitation the price) and
receipt of payment or payment authorised by Zi online for the Goods.
6.2 Placing
Goods in a wish list or shopping basket without completing the purchase cycle
does not constitute an order for such Goods, and as such Goods may be removed
from shopping basket if stock is no longer available or the price thereof might
change without notice to you. You cannot hold Zi online or the Third-Party
Seller liable if such Goods are not available or are not available at the
particular price when you complete or attempt to complete the purchase cycle at
a later stage.
6.3 You
acknowledge that stock of all Goods on offer is limited and that pricing may change
at any time without notice to you. In the case of Goods for sale by Zi online
will take all reasonable efforts to monitor stock levels and ensure that when
stock is no longer available, that offers thereof are discontinued on the
Website. However, we cannot guarantee the availability of stock. When Goods are
no longer available after you have placed an order Zi online will notify you
and you will be entitled to a refund of any amount already paid by you for such
Goods.
7.Payment
7.1 We are
committed to providing secure online payment facilities. All transactions are
encrypted using appropriate technology.
7.2 Credit
card: Where payment is made by credit card, we may require additional
information in order to authorise and / or verify the validity of payment. In
such cases we are entitled to withhold delivery until such time as the
additional information is received by us and authorised is obtained by us for
the amounts. If we do not receive authorisation your order for the Goods will
be cancelled. Your warrant that you are fully authorised to use the credit card
for purpose of paying of Goods. You also warrant that your credit card has
sufficient available funds to cover all the costs incurred as a result of the
services used on the Website.
7.3 Direct bank
deposit or electronic funds transfer: if you pay via bank deposit or electronic
funds, payment must be made 5(five) days of placing your order. Zi online will
not accept your order if payment has not been received.
7.4 Instant
EFT.
7.5 Once
you have selected your payment method, you will be directed to a link to a
secure site for payment of the applicable purchase price for the Goods.
8.Delivery
of Goods
8.1 Delivery via courier
8.2 Zi
online’s obligation to deliver a product to you is fulfilled when we deliver
the product to the physical address nominated by you for delivery of the order.
Zi online is not responsible for any loss or unauthorised use of a product,
after it has delivered the product to the physical address nominated by you.
9.Errors
9.1 We
shall take all reasonable efforts to accurately reflect the description, availability,
purchase price and delivery charges of Goods on the Website. However, should
there be any errors of whatsoever nature on the Website(which are not due to
our gross negligence),we shall not be liable for any loss, claim or expense
relating to a transaction based on any error, save-in the case of any incorrect
purchase price-to the extent of refunding you for any amount already paid, or
otherwise as set out in the Return Policy.
9.2 Zi
online shall not be bound by any incorrect information regarding our Goods
displayed on any third-party websites.
10.Privacy
policy
10.1 We
respect your privacy and will take reasonable measure to protect it, as more
fully detailed below:
10.2 Should
you decide to register as a user on the Website, we may require you to provide
us with personal information which includes but is not limited to –
10.1.1 your
name and surname;
10.1.2 your
email address;
10.1.3 your
physical address;
10.1.4 your
gender;
10.1.5 your
mobile number; and
10.1.6 your
date of birth
10.3 Should
your personal information change, please inform us and provide us with updates
to your personal information as soon as reasonably possible to enable us to
update your personal information.
10.4 You
may choose to provide additional personal information to us, in which event you
agree to provide accurate and current information, and not to impersonate or
misrepresent any person or entity or falsely state or otherwise misrepresent
your affiliation with anyone or anything.