Terms & Conditions


This is where the fine print lives. It’s just a bunch of legal stuff to ensure we’re all on the same page. Makes for some good weekend reading!



1.1 This website can be accessed at www.zionline.co.za ,related mobi-sites and software applications (the “Website”) is owned and operated by Zi online (Proprietary) Limited.

1.2 These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Goods, and the use of the Website.

1.3 These Terms and Conditions are binding and enforceable against every person that accesses or uses this website(“you” , “your” or “user”) , including without limitation each user who registers as contemplated below(“registered user”).By using the Website and by clicking on the “Register Now” button on the Website ,as may be applicable ,you acknowledge that you have read and agree to be bound by these Terms and Conditions.

1.4 The website enables you to shop online for an extensive range of goods.


2.Important Notice

2.1 These Terms and Condition apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008(the “CPA”).

2.2 Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

2.3 If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Zi online to explain it to you before you accept the Terms and Conditions or continue using the Website.

2.4 Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation created for either you or Zi online in terms of the CPA.

2.5 Zi online permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.


3.No Cash Refunds

3.1 No exchanges on any items (unless damaged, Broken. Not in working Conditions) In any event that you should receive Goods that are damaged, Broken or not in good working condition please fill in our return policy page within 24 hours and we will kindly assist you. If u fail to notify us within 24 hrs of receiving delivery we will not be able to assist you.

3.2 If a product is damaged; we can replace but not refund.

3.3 Damaged items will be replaced and not refunded.


4.1 Goods being returned to Zi online must be in its original packaging.

4.2 Once returned to us the product will undergo an assessment after which the correct item will be dispatched back to the consumer.

4.3 The consumer will be liable to pay for courier costs when returning an item back to us (whether damaged, broken or not in good working condition) and we will pay the courier costs to send it back to the consumer.

4.4 You will lose your right to claim if the product has been damaged due to negligence of handling or mis use.


5.Registration and use of the website

5.1 Only registered users may order Goods on the website.

5.2 To register as a user, you must provide a unique username and password and provide certain information and personal details to Zi online. You will need to use your unique username and password to access the Website in order to purchase Goods.

5.3 You agree and warrant that your username and password shall:

5.3.1 be used for personal use only; and

5.3.2 not be disclosed by you to any third party.

5.4 For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.

5.5 You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised of fraudulent, you will be liable for payment of such order. Save where the order is cancelled by you in accordance with these Terms and Conditions.

5.6 You agree to notify Zi online immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password to take steps to mitigate any resultant loss or harm.

5.7 By using the Website you warrant that you are 18(eighteen)years of age or older and of full legal capacity. If you are under 18(eighteen)or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of our parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

5.8 You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider ,other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contain herein, without the prior written consent from an authorised Zi online representative(such consent is deemed given for standard search engine technology employed by internet search website to direct internet users to this Website.

5.9 You may not use the Website to distribute material, which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

5.10 You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Zi online representative.


6.Conclusion of sales and availability of stock

6.1 Registered users may place orders for Goods, which Zi online or the Third-Party Seller may accept or reject. Whether or not Zi online or the Third-Party Seller accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorised by Zi online for the Goods.

6.2 Placing Goods in a wish list or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such Goods may be removed from shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Zi online or the Third-Party Seller liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.

6.3 You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Zi online will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order Zi online will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.



7.1 We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate technology.

7.2 Credit card: Where payment is made by credit card, we may require additional information in order to authorise and / or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorised is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. Your warrant that you are fully authorised to use the credit card for purpose of paying of Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.

7.3 Direct bank deposit or electronic funds transfer: if you pay via bank deposit or electronic funds, payment must be made 5(five) days of placing your order. Zi online will not accept your order if payment has not been received.

7.4 Instant EFT.

7.5 Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.


8.Delivery of Goods

8.1 Delivery via courier

8.2 Zi online’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Zi online is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.



9.1 We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website(which are not due to our gross negligence),we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save-in the case of any incorrect purchase price-to the extent of refunding you for any amount already paid, or otherwise as set out in the Return Policy.

9.2 Zi online shall not be bound by any incorrect information regarding our Goods displayed on any third-party websites.


10.Privacy policy

10.1 We respect your privacy and will take reasonable measure to protect it, as more fully detailed below:

10.2 Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –

10.1.1 your name and surname;

10.1.2 your email address;

10.1.3 your physical address;

10.1.4 your gender;

10.1.5 your mobile number; and

10.1.6 your date of birth

10.3 Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.

10.4 You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.